Loyalty Programs: 12 Best Practices To Retain Your Customers
3.8 billion — that’s the number of memberships US customers hold in loyalty programs. There’s
Build a strong brand image with a rewards-based loyalty program.
Discounts are a powerful tool until you overdo them. Trying to sell a product by giving a discount moves the focus from the product itself to its reduced price. Ultimately, it creates a feeling of low-quality products and devaluates your brand.
Focus on the genuine value of your products instead and incentivize purchases with benefits that can't hurt your brand image—loyalty rewards.Excessive discounting leads to a discount spiral. It's a situation when your customers won't buy unless you offer a discount. Over time, this discounting behavior can become a vicious cycle that reduces profit margins and erodes brand value.
To avoid the discount spiral, businesses should focus on creating a strong value proposition and building a loyal customer base that recognizes and values the quality and uniqueness of their products. Offering a loyalty program can all help to build brand value and reduce the need for frequent discounts.3.8 billion — that’s the number of memberships US customers hold in loyalty programs. There’s
Based on recent statistics, 41% of US consumers make an online purchase once or twice
Have you wondered why you keep buying lattes from your local cafeteria, even though Starbucks
Nowadays, a lot of companies are investing in increasing and managing their customer retention efforts.
A happy customer is a repeat customer. You might have heard that phrase a lot
ECommerce business owners know that retaining loyal customers is more challenging than acquiring new ones.